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Support Automation · Product strategy
Everyone ships a chatbot. Nobody earns a moat.
A B2B AI support product for Indian mid-market SaaS wasn't seeing adoption — not because the AI underperformed, but because it was sold as a standalone chatbot competing feature-for-feature against Zoho Desk and Freshdesk. A 2–3 year strategy to reposition it as the connective layer between support and the teams it has to hand off to.
Product StrategyGo-to-MarketMarket Sizing
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02 · The deck
The full strategy.
Swipe through the presentation below, or download the PDF for the full diagnosis, market sizing, wedge, moat, and phased 3-year roadmap.
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